Acceptable Use Policy

As part of our commitment to providing a high-quality, fast and reliable service, MEDIWAVE PTE LIMITED has an Acceptable Use Policy for its Products offered as a Software as a Service (SaaS) Products. This Policy applies to your use of Mediwave PTE. LTD’s and its affiliates (collectively, ‘Mediwave’ or “we”, “us”, “our”) Website and/or Products through the websites www.mediwave.io and/or www.medirescue.io and/or www.medilife.io (as applicable) (“Website”) and Mediwave Products provided as software as a service (SaaS) the details of which are provided in (www.mediwave.io) (“Products”).

1. Lawful Purposes: You may use the Service only for lawful purposes. You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Service.

2. Authorized Users: You may only use the Service for its intended purpose and only authorize individuals who are bound by this Policy to use the Service on your behalf. You are responsible for ensuring that your authorized users comply with this Policy.

3. Reasonable Use: Your use of the service must be reasonable and within the limits defined by your Subscription Package. This includes but is not limited to adhering to the specified number of submissions and dictation time as per your package plan.

Smart EMS

Package Submissions Dictation Time (minutes)
Trial 12 36
Silver 15 45
Gold 30 90
Platinum 70 210

SmartDoctor

  • 62 hours for free dictation per month

4. Data Protection: You are solely responsible for the content and data that you upload, transmit, or store using the Mediwave Website and/or Products. You agree not to use the Mediwave Website and/or Products to store or transmit any content that violates any applicable laws or infringes upon the rights of others, including but not limited to intellectual property rights, privacy rights, and data protection laws.

5. Usage of the SaaS products: is charged monthly or annually on a per-customer basis.

6. Changes to the Acceptable Usage Policy: This Acceptable Usage Policy may be updated from time to time, and the latest version of the document will be made available on this page. By continuing to access or use the Mediwave Website and/or Products after we have posted a modification or amendment, you are indicating that you agree to be bound by the modified/amended version. If the modified/amended Agreement is not acceptable to you, your only recourse is to cease using the Mediwave Website and/or Products.

7. Examples of Unacceptable Use: A non-exhaustive list of examples for what constitutes Unacceptable Use is provided below:

  • Abusive Behavior: You may not use the Mediwave Website and/or Products to engage in any abusive, harassing, or threatening behavior towards other users or third parties. This includes but is not limited to sending spam, distributing malware, or engaging in any other malicious activities.
  • Excessive Use: You may not use the Mediwave Website and/or Products in a manner that excessively burdens or disrupts the normal operation of the Service or interferes with other users' ability to use the Mediwave Website and/or Products.
  • Unauthorized Access: You may not attempt to gain unauthorized access to any accounts, systems, or networks connected to the Mediwave Website and/or Products or to use the Mediwave Website and/or Products in any manner that could damage, disable, overburden, or impair the Mediwave Website and/or Products or interfere with any other party's use and enjoyment of the Mediwave Website and/or Products.
  • Illegal Activities: You may not use the Mediwave Website and/or Products for any illegal activities or to promote, facilitate, or engage in illegal activities.

8. Enforcement: Violation of this Policy may result in suspension or termination of your access to the Mediwave Website and/or Products, as well as other legal and equitable remedies available to Mediwave. Mediwave reserves the right to investigate any suspected violations of this Policy and to take appropriate action, including but not limited to removing or disabling access to any content or data that violates this Policy.

9. Consent: By accessing the Website and using our Products you expressly consent and acknowledge that you have read and understood this Privacy Policy and agree and consent to this Policy and that this is a part and parcel of the Mediwave Terms of Use.