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Privacy Policy

This Privacy Policy applies to all Personal Information collected and processed by Mediwave PTE. LTD. and its affiliates (collectively, ‘Mediwave’ or “we”, “us”, “our”) through the websites www.mediwave.io and/or www.medirescue.io and/or www.medilife.io (as applicable) (“Website”) for the access and use of the Mediwave Products provided as software as a service (SaaS), (“Products”)

What is “Personal Information”?

  • “Personal Information” means data, whether true or not, about an individual who can be identified —
    (a) from that data; or
    (b) from that data and other information to which Mediwave has or is likely to have access;
  • If the information does not disclose your identity or enable the identity to be ascertained, it will in most cases not be classified as “Personal Information” and will not be subject to this privacy policy

What information do we collect.

The kind of Personal Information that Mediwave collect from you will depend on how you use the Website. The Personal Information which we collect and hold about you may include

  • Usage Data
    • Usage Data is collected automatically when access and use the Products.
    • Usage Data may include information such as Your device’s internet protocol address (e.g. IP address), browser type, browser version, the pages of our Products that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
  • When You access the Products by or through a mobile device.
    • We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet
      browser You use, unique device identifiers and other diagnostic data. We may also collect information that Your browser sends whenever You use or when You access the Products by or through a mobile device. We may collect information
      about the browser you’re using and your IP address.
  • Contact information
    • Your Full Name, Street Address, City, State, zip code, Phone number, email address
  • Medical Services
    • We collect information about the services that you have selected, searched, select through our website.
  • Information provided when book an appointment
  • Demographic information
    • We may collect information like your gender, age/ date of birth.
  • Professional information
    • For doctors, we may collect information about your professional credentials.
  • Prescription details
    • If you are willing to upload and keep your prescription system provide that facility

How we collect your Personal Information

  • We may collect Personal Information from you whenever you input such information onto the Website or via third party management software that is integrated into the Platform or in connection to your practice
  • We also collect cookies from your computer which enable us to tell when you use the Website and to help customize your experience. As a rule, however, it is not possible to identify you personally from our use of cookies.

Purpose of collection

  • The purpose for which we collect Personal Information is to provide you with the best service experience possible on the Website.
  • By using the Website and services, you expressly consent to the use and process of your Personal Information in the manner provided for in this policy and you also consent to the receipt of direct marketing material.
  • We will only use your Personal Information for this purpose if we have collected such information directly from you, and if it was material of a type which you would reasonably expect to receive from us. We do not use sensitive Personal Information in direct marketing material. Any material will include simple means by which you can request not to receive further communications of this nature.

Use Personal Information

  • We may use Personal Information for the following purposes:
    • To provide and maintain our services, including monitoring the usage of our services provided through the Website.
    • To manage Your Account: to manage Your registration as a user of the Website. The Personal Information You provide can give You access to different functionalities of the services that are available to You as a registered user.
    • For the performance of a contract: the development, compliance and undertaking of the contract for the products, items or services You have subscribed for or of any other contract with us for the service.
    • To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for
      their implementation.
    • To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
    • To manage Your requests: To attend and manage Your requests to us.
    • For business transfers: We may use Your Personal Information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of
      bankruptcy, liquidation, or similar proceeding, in which Personal Information held by us about our services users is among the assets transferred.
    • For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our services, products, services, marketing and your experience.
    • We use Personal Information for security/legal and compliance purposes.

Sharing and disclosure of Personal Information

  • We customarily disclose Personal Information only to third-party service providers who assist us in operating the Website.
  • Personal Information disclosed to us by you is one of the inputs we use to provide analysis services back to that practice.
  • Only authorised users of the practice can access the analysis, through a password-controlled
    login.
  • We use tier-one service providers for hosting and processing of data.
  • We may, from time to time, disclose information to professional advisers for the purpose of obtaining advice. We may provide information to law enforcement agencies if requested, or if we believe unlawful activity has taken place.
  • Your Personal Information may be shared with courts, tribunals, regulatory authorities and
    law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights.
  • We may share your Personal Information with other persons who notified you at the time we collect your Personal Information, who you give your consent to, or to whom we are authorised or required by law to make such disclosure.

Access and Correction

  • You have the right to request, subject to certain exceptions;
    1. Access to the Personal Information we hold about you
    2. To correct inaccurate Personal Information
  • We may charge you a reasonable fee for our costs in providing you with access to your Personal Information, but we’ll let you know about this once we’ve processed the initial request.
  • In some circumstances, we may not permit access to your Personal Information, or may refuse to correct your Personal Information, including, but not limited to, where:
    1. Giving access would have an unreasonable impact on the privacy of others;
    2. The information relates to existing or anticipated legal proceedings and the information would not be discoverable in those proceedings;
    3. Giving access would be unlawful;
    4. Denying access is otherwise required or authorised by law; or
    5. The request for access is frivolous or vexatious.
If we deny you access to or we refuse your request to correct your Personal Information, we’ll give you our reasons for this in writing.

How long do we retain your Personal Information?

We will retain your Personal Information only for as long as such data is necessary for the legitimate purposes it was collected for. The retention period for Personal Information may also be affected by the requirements of applicable laws or a legitimate business requirement. In all cases such Personal Information may be held for a longer period of time where there is a legal or regulatory reason to do so (in which case it will be deleted once no longer required for the legal or regulatory purpose). Once Personal Information surpasses its retention period and if there is no valid reason to retain such Personal Information, the Personal Information will be securely disposed of.

Compliance procedure

  • If you have a complaint concerning the way we maintain the privacy of your Personal Information, please contact us as set out below. All complaints will be considered by Our Customer Relationship Manager, and we may seek further information from you to clarify your concerns. If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem.

Overseas transfer

  • Your Personal Information will not be disclosed to recipients outside Singapore unless you expressly request us to do so. If you request us to transfer your Personal Information to an overseas recipient, the overseas recipient will not be required to comply with the Singapore Privacy Principles, and we will not be liable for any mishandling of your information in such circumstances.

GDPR

  • Use of any Personal Information may be regulated by the General Data Protection Regulation (EU) 2016/679 (“GDPR”) as applicable. In respect of any Personal Information, we will make best efforts that it treats and/or process the Personal Information received, in accordance with the requirements of GDPR

How to contact us about privacy

Changes to this Policy

  • From time to time, we may update this privacy policies. Will notify you of any material changes to our privacy policies as required by law. An updated policy document will be posted on our website. Please check our site periodically for updates.

Security of Your Personal Data

  • The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Disclaimer of liability

  • You agree that Mediwave is only a Platform provider and any Personal Information you upload and/or enter into your account by you or any person having access to your account through the Website are uploaded and/or entered at your own risk and responsibility and that Mediwave has no responsibility and/or liability in respect of the same including but not limited to Personal Information about minors, disabled persons and of individuals of unsound mind.
  • You agree, acknowledge and understand that if you are obtaining services through the Website via an Enterprise Version, all Personal Information (as applicable) will be collected, stored and processed by third party service provider and we will not be collecting, storing and processing any of your Personal Information. You will be subject to any additional policies of such thirdparty service providers as applicable and we will not be liable or responsible in any way or manner in respect of collection, storage and processing of such Personal Information through and/or by such third-party service providers

Your Acknowledgements

  • By accessing the Website and using our services you expressly consent and acknowledge that you have read and understood this Privacy Policy and agree and consent to the collection, use, processing, disclosure and transfer of Personal Information as set out herein. You expressly consent and acknowledge that all Personal Information and representations provided by you are true and correct to the best of your knowledge and that you have obtained the necessary consent and approvals to use such Personal Information, and that you have not knowingly or unknowingly omitted any relevant information
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